Teaching Case - A Welfare System that Works for Everyone: The Montgomery County, Indiana, Department of Public Welfare

A Welfare System that Works for Everyone: The Montgomery County, Indiana, Department of Public Welfare

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  • Product Description

    Abstract:
    This case examines the efforts of a new manager to improve morale at a rural Indiana county's Department of Public Welfare. Keith Weedman approaches his task not merely as a matter of better internal management but as one of changing the relationship between the welfare office and the community. Rather than announcing new initiatives, Weedman chooses to create a "think tank," a series of meetings in which county welfare officials and local leaders jointly devise ways of aiding those on public assistance.

    Learning Objective:
    The case invites discussion of the relationship between internal and external management initiatives and on the process by which new ideas can gain acceptance. Good for total quality management courses.

  • Other Details

    Publication Date: January 1, 1993
    Teaching Plan: Available with Educator Access
    HKS Case Number: 1185.0
    Case Author: Esther Scott
    Faculty Lead: Christine Letts
    Pages (incl. exhibits): 22
    Setting: United States
    Language: English
    _year: Older than 2000
    _pages: 16-25
    _geography: US & Canada
  • Warranty Information

    /review/1185.0.EducatorCopy.pdf, /teachingplan/1185_2.pdf

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