Crisis Management

Crises—whether related to public health, the environment, security, or business—are often tests of an organization or agency’s leadership and management capacity. The cases in this section put students in the center of such scenarios, where careful decisions need to be made, sometimes quickly, with serious implications. Among the topics and skills covered are the forming of partnerships and coordinating across agencies, strategies for communication and decision-making, and the role of politics and policy.

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