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Community Voice Mail for the "Phoneless": Starting Up in Seattle and Minnesota

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  • Product Description

    Abstract:
    The staff of a Seattle non-profit employment and training agency come to a sudden realization in late 1990: the homeless with whom they deal are handicapped not only by a lack of a permanent residence but their lack of a phone. They lack the means to receive calls, schedule interviews and, ultimately, obtain employment. The insight leads the Seattle Worker Center to seek state and, over time, private funds which permit it to set up a successful "community voice mail" system, through which the "phoneless" can store and send messages. The case is designed for students of social policy and allows for examination of those factors which led outside funders and, ultimately, the community at large, to embrace the voice mail idea. Additional description of an attempt to replicate the program in Minnesota portrays a less immediately hospitable situation which a non-profit leader must negotiate.

  • Other Details

    Publication Date: January 01, 1993
    HKS Case Number: 1228.0
    Case Author: Howard Husock
    Faculty Lead: Linda Kaboolian
    Pages (incl. exhibits): 7
    Setting: United States
    Language: English
    _year: Older than 2000
    _pages: 1-15
    _geography: US & Canada
  • Warranty Information

    /review/1228.0.EducatorCopy.pdf

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