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The Sandwich Shop: Breaking Through Bureaucracy in Amsterdam Slide Deck

Publication Date: January 20, 2026

Tamer Akgün, a young businessman in Amsterdam, ran into so much red tape while trying to open a sandwich shop that he began to lose hope. The city had set up “one-stop shops” to assist entrepreneurs, but Akgün...

The Sandwich Shop: Breaking Through Bureaucracy in Amsterdam Practitioner Guide

Publication Date: January 20, 2026

Tamer Akgün, a young businessman in Amsterdam, ran into so much red tape while trying to open a sandwich shop that he began to lose hope. The city had set up “one-stop shops” to assist entrepreneurs, but Akgün...

The Sandwich Shop: Breaking Through Bureaucracy in Amsterdam

Publication Date: January 20, 2026

Tamer Akgün, a young businessman in Amsterdam, ran into so much red tape while trying to open a sandwich shop that he began to lose hope. The city had set up “one-stop shops” to assist entrepreneurs, but Akgün...

Newport News: Breakthrough Expectations

Publication Date: January 20, 2026

Phillip Jones, at just 33 years old, stepped into the role of mayor of Newport News, Virginia with a clear sense of urgency and purpose. Drawing on his military background, Jones felt that one of his priorities should be organizing a team...

The 2025 Los Angeles Wildfires: Risk, Regulation and Insurer Retreat

Publication Date: January 15, 2026

The January 2025 Los Angeles wildfires became the most destructive and costly natural disaster in US history, and swiftly exposed profound vulnerabilities in California’s property insurance market. In the fallout from the fires,...

Resilience in Every Charge: A Startup's Vision to Power Africa

Publication Date: January 8, 2026

This 60-minute multimedia case explores the issue of building organizational resilience by examining the story of Jaza Energy, a Tanzania-based startup that seeks to bring electricity to rural communities in Sub-Saharan Africa by building...

Inbox Intervention: Should AI Help Clinicians Respond to Patients?

Publication Date: August 27, 2025

This case explores the ethical, operational, and strategic challenges facing a nonprofit hospital as it pilots an AI-assisted messaging tool designed to help clinicians manage patient communications more efficiently. Riverside Medical Center,...

A "Noble Lie?" Dr. Anthony Fauci and Masking in the United States

Publication Date: August 13, 2025

This case examines Dr. Anthony Fauci’s shifting guidance on face masks during the early stages of the COVID-19 pandemic and the controversy over whether he misled the public for a perceived greater good—a so-called “noble lie...

Reducing Harm: Overdose Prevention in Philadelphia Practitioner Guide

Publication Date: June 27, 2025

In the late 2010s, Philadelphia was the epicenter of the opioid epidemic in the United States. The city’s Kensington neighborhood was home to the largest open-air drug market on the east coast and to squalid encampments where people with...

Reducing Harm: Overdose Prevention in Philadelphia

Publication Date: June 27, 2025

In the late 2010s, Philadelphia was the epicenter of the opioid epidemic in the United States. The city’s Kensington neighborhood was home to the largest open-air drug market on the east coast and to squalid encampments where people with...

Bridging the Health Care Gap: Medicaid Expansion in North Carolina

Publication Date: June 18, 2025

In 2017, newly elected North Carolina Governor Roy Cooper inherited a state deeply divided over Medicaid expansion. Though the Affordable Care Act had offered states the opportunity to expand coverage to low-income residents years earlier,...

Fanning the Flames: Chile's Pandemic-Era Battle with Inflation, Civil Unrest, and Political Polarization Epilogue

Publication Date: May 14, 2025

This epilogue is paired with case 2298.0, which ends with President Boric facing immense pressure to identify the root cause of his country's 2022 inflation crisis. Through a short narrative and several exhibits, it reveals several key...