Case #1861.0

Defragmenting e-Government in New Zealand

Publication Date: April 3, 2007
$3.95
Current Stock:

Educator Access

A review copy of this case is available free of charge to educators and trainers. Please create an account or sign in to gain access to this material.

Permission to Reprint

Each purchase of this product entitles the buyer to one digital file and use. If you intend to distribute, teach, or share this item, you must purchase permission for each individual who will be given access. Learn more about purchasing permission to reprint.

Abstract:
Late in 2006, New Zealand's State Services Commission (SSC) confronted the challenge of dramatically improving online citizen access to government services and information. Implementing such an upgraded "e-government" service was far from a simple matter, however. Evidence was building that some form of central direction, even the mandating used in some other countries, should be introduced. But such an approach was dramatically at odds with a culture of decentralization which gave agencies considerable autonomy to decide how they achieved the results for which they were accountable. This case allows for exploration of the issues raised by the political imperative to simplify and standardize online access without undermining the independence of the delivery agencies. It also encourages discussion of the ways in which a central agency might establish relationships and structures to encourage a coordinated e-government effort.

Other Details

Teaching Plan:
Available with Educator Access
Case Author:
Richard Norman
Faculty Lead:
Richard Norman
Pages (incl. exhibits):
18
Setting:
New Zealand
Language:
English
Funding Source:
EDS Government Industry Case Study Fund