Abstract:
When a gruesome child abuse incident becomes public, the Massachusetts Department of Social Services finds it must re-examine its relationship with a grassroots, non-profit social service agency with which the state has contracted to provide "child protective services."
Learning Objective:
By raising the question of whether Massachusetts should continue to contract with La Alianza Hispana, this case raises a wide range of issues about the relationship between government and the independent, non-profit "social sector." In this case, these overarching issues are joined in the context of crisis management, as the Department of Social Services faces a public outcry about a horribly burned child and an apparently neglectful family.