Classic Case - Job Enrichment (A)

Job Enrichment (A)

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  • Product Description

    Abstract:
    In Part A, management of a federal claims processing division decides to restructure the operation in order to promote employee morale and efficiency. Organizational restructuring is based on the concept of "semi-autonomous task teams," popularized by Volvo. The advantages and disadvantages of such a practice can be fully discussed as students are asked to analyze the results of management's decision. In addition to hard analysis of job enrichment and improved performance, the case provides an opportunity to explore the importance of unions and administrative logistics in organizational change. The role of "overhead" functions and their impact on the management of people are also discussed. In Part B, having experienced some success with the job enrichment program, management begins planning an incentive pay system based on the productivity of the task teams. The case examines the plans for this system, as well as the planning process, and leaves students to decide whether the plans adequately address the effects on employee behavior and productivity and whether the organization can accommodate so much change at once.

  • Other Details

    Publication Date: January 01, 1980
    HKS Case Number: 350.0
    Case Author: Susan Forman
    Faculty Lead: Jon Brock
    Pages (incl. exhibits): 16
    Setting: United States
    Language: English
    _year: Older than 2000
    _pages: 16-25
    _geography: US & Canada
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