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Abstract: This is a text-based case that provides the history of the origins and hopes for the station manager program described in the CD-ROM case (1275.9), The New York City Transit Authority Station Manager Program: The Problem at 231st Street." The teaching note (1275.2) covers both titles.
Learning Objective: This is a text-based case that provides the history of the origins and hopes for the station manager program described in the CD-ROM case (1275.9), The New York City Transit Authority Station Manager Program: The Problem at 231st Street." The teaching note (1275.2) covers both titles.