Classic Case - Note on the MBTA

Note on the MBTA


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  • Product Description

    This series of cases on the Massachusetts Bay Transit Authority, the mass transit agency serving the Boston metropolitan area, examines the management of an urban service delivery agency. Each case, as well as the series as a whole, is designed to develop students' skills in analyzing problems and issues that confront top-level managers of a public agency, and in developing strategies to deal with them. This note describes the operations, financing, organization, and political setting of the MBTA. The time is 1975. Robert Kiley has just been appointed chief executive officer with a mandate to strengthen the MBTA's management in the face of rising budget deficits and deteriorating services. Students may be asked to analyze the organization and its environment, diagnose management problems, recommend priorities, and evaluate alternative approaches to introducing organizational change. Intended for use with the MBTA: Agenda Setting (A).

  • Other Details

    Publication Date: January 01, 1979
    Teaching Plan: Available with Educator Access
    HKS Case Number: 244.0
    Case Author: Stephen Hitchner, Robert Kent
    Faculty Lead: Stephen Hitchner
    Pages (incl. exhibits): 32
    Setting: United States
    Language: English
    Funding Source: Ford Foundation
    _year: Older than 2000
    _pages: 25+
    _geography: US & Canada
  • Warranty Information

    /review/244.0.EducatorCopy.pdf, /teachingplan/244_2.pdf