Reorganizing the Defense Logistics Agency (Sequel)

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  • Product Description

    Abstract:
    This government re-engineering case focuses on the agency responsible for procuring goods and services (other than weapons) for the Department of Defense (DLA). New leadership at the DLA must deal with a sharply changed system. Rather than receiving an annual appropriation, the mammoth agency must bill its multitude of customers-the various military services-for performing procurement tasks. In trying to make itself a customer-focused operation, DLA considers changing both the management structure of its headquarters and the relationship between its headquarters and field offices.

  • Other Details

    Publication Date: January 01, 1994
    HKS Case Number: 1237.1
    Case Author: Esther Scott
    Faculty Lead: Michael Barzelay
    Pages (incl. exhibits): 8
    Setting: United States
    Language: English
    Funding Source: US Department of Defense
    _year: Older than 2000
    _pages: 1-15
    _geography: US & Canada
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