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Abstract: When banks in Ramsey County (Saint Paul), Minnesota decide to stop cashing welfare checks, the county faces a crisis. It must continue to provide a way for welfare recipients to receive their benefits. Yet it has exhausted the standard means of doing so. This Innovations in State and Local Government case follows the course of Ramsey County's decision to adopt a radically different benefits delivery system--the use of an ATM (automatic teller machine) card which will allow welfare recipients to draw down their account at a variety of locations, at their own convenience. Officials in the Community Human Services Department gain acceptance of this idea, however, not because of its innovative quality but because they convince county officials it will provide the service at no increase in cost.
Learning Objective: This case provides a vehicle for discussion of the nature of public sector innovation and the forces that drive or constrain it. It raises the following question, as well: At a time when information technologies are making everything from mail orders to credit card replacement "user friendly," will government find ways to adapt these technologies to aid in delivering its services?