Abstract:
Facing staffing shortages, safety concerns, and widespread burnout at the Denver Sheriff Department, Chief of Administration Sonya Gillespie was overseeing a novel experiment in boosting staff morale through peer-to-peer support. Over an eight-week trial period, employees randomly assigned to a peer-to-peer group or an individually focused group received email prompts focusing on either strengthening connectedness and belonging or individual well-being. When peer-to-peer messages shared on the online platform created for the study began calling out leadership and pushing against established policies and safety protocols, Gillespie had to decide whether to prioritize the integrity of the experiment or concerns that a lack of immediate response would only make matters worse.
This case is designed to help educators, students, and practitioners think through how to diagnose a problem before adopting a solution; what to consider when weighing whether an approach is worth trying out; how to pilot a new practice and rigorously test its effectiveness; and how to manage risk and risk aversion and build support for experimentation and change.
Learning Objective:
This case has been designed to advance the following learning objectives:
- How to identify and pilot promising practices to improve talent management in organizations
- How to diagnose a problem before adopting a solution
- How to ascertain that a promising practice is worth trying out
- How to pilot a new practice and rigorously test its effectiveness
- How to manage risk and risk aversion and build support for experimentation and change
