Technology

Mayor Curtatone’s Culture of Curiosity: Building Data Capabilities at Somerville City Hall Epilogue

Publication Date: February 21, 2024

This epilogue accompanies HKS Case 2255.0. A practitioner guide, HKS Case 2255.4, accompanies this case. For sixteen years, longer than any mayor in the city’s history, Mayor Joseph Curtatone has led his hometown of Somerville,...

Mayor Curtatone’s Culture of Curiosity: Building Data Capabilities at Somerville City Hall Practitioner Guide

Publication Date: February 21, 2024

This practitioner guide accompanies HKS Case 2255.0. An epilogue, HKS Case 2255.1, follows this case. For sixteen years, longer than any mayor in the city’s history, Mayor Joseph Curtatone has led his hometown of Somerville,...

Mayor Curtatone’s Culture of Curiosity: Building Data Capabilities at Somerville City Hall

Publication Date: February 21, 2024

For sixteen years, longer than any mayor in the city’s history, Mayor Joseph Curtatone has led his hometown of Somerville, Massachusetts. The case begins in January 2020 when the mayor is looking ahead at his recently won,...

Integrating Systems at Scale: Coordinating Health Care in Houston

Publication Date: November 8, 2023

 This case concerns the Patient Care Intervention Center (PCIC) a values-based health technology social enterprise in Houston, Texas. This organization was founded to tackle fundamental problems in social and health services in the United...

A User-Centered Design Process for Data-Driven Policymaking

Publication Date: August 22, 2023

Well-conceived, user-friendly data visualizations have the potential to bring fresh perspectives derived from analyzing, visualizing, and presenting data to inform evidence-based policymaking. This case uses the Metroverse project from the...

OneBlood and COVID-19: Building an Agile Supply Chain Epilogue

Publication Date: October 20, 2021

This epilogue accompanies HKS Case 2233.0. The blood supply chain is under pressure from COVID-19. How should the 3rd largest blood bank in the US, OneBlood, respond? Is adopting an agile supply chain philosophy an effective...

OneBlood and COVID-19: Building an Agile Supply Chain

Publication Date: October 20, 2021

The blood supply chain is under pressure from COVID-19. How should the 3rd largest blood bank in the US, OneBlood, respond? Is adopting an agile supply chain philosophy an effective approach? The case provides an overview of the...

United States Department of Education: Launching the College Scorecard, a Digital Service

Publication Date: October 20, 2021

The goal of the case is to understand how to design, build, and engage with digital technologies as they relate to civic participation, equity, governance, and accountability. Delivering critical services to the public requires building...

Different Approaches to Building a Unified Government Website in Argentina, Peru, and Mexico

Publication Date: August 21, 2020

Government digitization has proven to benefit both citizens and public agencies. On the one hand, citizens are able to find a consistent interface and reliable information on a single site and are able to access streamlined digital government...

The Quest for Achieving Financial Inclusion: M-Pesa Versus UPI

Publication Date: February 3, 2020

In 2019, World Bank analyst Abebi Eke had a difficult assignment: decide whether to recommend that the World Bank, in line with its commitment to expanding financial inclusion to the world’s poor, lend its support to a particular digital...

Bringing the Peruvian Government Closer to Its Constituents

Publication Date: January 8, 2020

The Peruvian government saw the opportunity to leverage digital technologies to increase transparency, rebuild trust, competence and credibility, and get closer to its constituents. In October of 2016, with the mandate to "bring the Government...

Aadhaar: India’s Big Experiment with Unique Identification (B)

Publication Date: August 20, 2018

Many people take identity for granted, confident that they can prove they are who they say they are by using a driver’s license or other ID card. For many millions of people, this is not the case. They possess not only no driver’s...