Teaching Case - Trapped in a Dysfunctional Family

Trapped in a Dysfunctional Family


Educator Access
A review copy of this case is available free of charge to educators and trainers. Please create an account or sign in to gain access to this material.

Permission to Reprint
Each purchase of this product entitles the buyer to one digital file and use. If you intend to distribute, teach, or share this item, you must purchase permission for each individual who will be given access. Learn more about purchasing permission to reprint.

  • Product Description

    This human resource/career management case focuses on a newly-promoted mid-level manager in the US Social Security Administration who finds that what he thought was good news--his appointment as director of the administrative and matching staff in the Office of the Deputy Commissioner for Finance, Assessment and Management--actually leads to tension with his superiors and concerns about the future of his career in the agency. The case highlights how appointments are made in a major public bureaucracy and the difficult interpersonal issues that can arise in their wake. Those issues include, in this case, a number of interracial and inter-ethnic tensions encountered by the employee on whom the narrative is centered, as well as the question of how to manage employees whose competence and integrity are questionable.

    Learning Objective:
    This rich case provides a window into the subtle political and interpersonal issues with which public employees must deal.

  • Other Details

    Publication Date: November 01, 2003
    HKS Case Number: 1749.0
    Case Author: Dan H. Fenn
    Faculty Lead: Dan H. Fenn
    Pages (incl. exhibits): 5
    Setting: United States
    Language: English
    _year: 2000-2009
    _pages: 1-15
    _geography: US & Canada
  • Warranty Information


  • Find Similar Products by Category