Teaching Case - Trapped in a Dysfunctional Family

Trapped in a Dysfunctional Family

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  • Product Description

    Abstract:
    This human resource/career management case focuses on a newly-promoted mid-level manager in the US Social Security Administration who finds that what he thought was good news--his appointment as director of the administrative and matching staff in the Office of the Deputy Commissioner for Finance, Assessment and Management--actually leads to tension with his superiors and concerns about the future of his career in the agency. The case highlights how appointments are made in a major public bureaucracy and the difficult interpersonal issues that can arise in their wake. Those issues include, in this case, a number of interracial and inter-ethnic tensions encountered by the employee on whom the narrative is centered, as well as the question of how to manage employees whose competence and integrity are questionable.

    Learning Objective:
    This rich case provides a window into the subtle political and interpersonal issues with which public employees must deal.

  • Other Details

    Publication Date: November 01, 2003
    HKS Case Number: 1749.0
    Case Author: Dan H. Fenn
    Faculty Lead: Dan H. Fenn
    Pages (incl. exhibits): 5
    Setting: United States
    Language: English
    _year: 2000-2009
    _pages: 1-15
    _geography: US & Canada
  • Warranty Information

    /review/1749.0.EducatorCopy.pdf

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