Abstract:
ACCION International, well-known for its successful "microlending" to small entrepreneurs in Latin America, sets out to replicate its success among the poor in the United States. But when the major international non-profit organization sets up shop in Brooklyn, it finds it difficult to find customers. That difficulty does not appear to reflect a lack of interest in entrepreneurship. Illegal loan sharks, among others, are doing a brisk business among the populations which ACCION has targeted.
Learning Objective:
This case focuses on marketing issues faced by non-profit managers, including the assessment of competition, attitudes of potential customers, and the challenges of replicating successful programs in new venues.