Cases

CIA and the Fall of the Soviet Empire: The Politics of "Getting it Right"

Publication Date: January 01, 1994

The abrupt disintegration in 1991 of the Soviet Union leads to accusations that the United States intelligence apparatus--the Central Intelligence Agency, in particular--had failed in its primary mission: to correctly assess the political,...

What If We Could Start Over? The US Forest Service Champions "Bottom-up" Management (A)

Publication Date: January 01, 1994

In a bid to promote regional office innovation and entrepreneurship, the US Forest Service gives significant new administrative and programmatic latitude to the forest supervisors in the system of national forests. Innovation gives way to...

Public Conversations and Legislative Deliberations: Oregon's Governor Barbara Roberts Takes on Fiscal Reform

Publication Date: January 01, 1994

The newly-elected Governor of Oregon faces a budget crisis of extreme proportions: a tax limitation combined with new responsibilities for public education at the state level. Well aware of a history of strong public opposition to the most...

Responding to Disaster: The Story of the Guadalajara Sewer Explosion

Publication Date: January 01, 1994

When an underground explosion rocks the center of the Mexican city of Guadalajara, hundreds are killed. The blast, likely caused by gasoline which had leaked into the sewer system and was then ignited, levels a 14-block area near the center of...

High Stakes and Frightening Lapses: DSS, La Alianza Hispana and the Public-Private Question in Child Protective Work (Epilogue)

Publication Date: January 01, 1994

When a gruesome child abuse incident becomes public, the Massachusetts Department of Social Services finds it must re-examine its relationship with a grassroots, non-profit social service agency with which the state has contracted to provide...

High Stakes and Frightening Lapses: DSS, La Alianza Hispana and the Public-Private Question in Child Protective Work (B)

Publication Date: January 01, 1994

When a gruesome child abuse incident becomes public, the Massachusetts Department of Social Services finds it must re-examine its relationship with a grassroots, non-profit social service agency with which the state has contracted to provide...

High Stakes and Frightening Lapses: DSS, La Alianza Hispana and the Public-Private Question in Child Protective Work (A)

Publication Date: January 01, 1994

When a gruesome child abuse incident becomes public, the Massachusetts Department of Social Services finds it must re-examine its relationship with a grassroots, non-profit social service agency with which the state has contracted to provide...

The Gulf Crisis: Building a Coalition for War

Publication Date: January 01, 1994

The Gulf War--the US led effort to oust Iraq's armed forces from neighboring, oil-rich Kuwait--may be best remembered for the sheer effectiveness of the tactics and power which achieved the US military objectives in short order. But between the...

Managing Student Aid in Sweden (Abridged)

Publication Date: March 01, 1993

New leadership appointed in 1977 to head Sweden's National Student Aid Board faces a near-desperate situation. So inefficient is the agency in processing student applications for college living expenses that some students, strapped for cash,...

Policing Northern Ireland: A Question of Balance (B)

Publication Date: January 1, 1993

How can normal social order be kept in a country racked by political disorder? This case describes the extreme difficulties faced by the Royal Ulster Constabulary in Northern Ireland as it struggles to define its role in a society divided by...

Policing Northern Ireland: A Question of Primacy (A)

Publication Date: January 1, 1993

How can normal social order be kept in a country racked by political disorder? This case describes the extreme difficulties faced by the Royal Ulster Constabulary in Northern Ireland as it struggles to define its role in a society divided by...

A Welfare System that Works for Everyone: The Montgomery County, Indiana, Department of Public Welfare

Publication Date: January 1, 1993

This case examines the efforts of a new manager to improve morale at a rural Indiana county's Department of Public Welfare. Keith Weedman approaches his task not merely as a matter of better internal management but as one of changing the...