Cases

California-Oregon Transmission Project: The Quest for Transmission Access

Publication Date: January 01, 1993

This is one of three business-government cases, developed in conjunction with the Harvard Electricity Policy Group, which explore the complications arising as the US moves toward a less regulated market in the "wheeling" (transmission and sale)...

The Coast Guard's Model Unit Program: Testing the Waters of Change (C)

Publication Date: January 01, 1993

In an effort to decentralize decision-making, the US Coast Guard undertakes a program to allow its field units to try new ways of doing things without going through the many layers of bureaucratic approvals which new ideas had traditionally...

The Coast Guard's Model Unit Program: Testing the Waters of Change (B)

Publication Date: January 01, 1993

In an effort to decentralize decision-making, the US Coast Guard undertakes a program to allow its field units to try new ways of doing things without going through the many layers of bureaucratic approvals which new ideas had traditionally...

The Coast Guard's Model Unit Program: Testing the Waters of Change (A)

Publication Date: January 01, 1993

In an effort to decentralize decision-making, the US Coast Guard undertakes a program to allow its field units to try new ways of doing things without going through the many layers of bureaucratic approvals which new ideas had traditionally...

Fighting Graffiti in Philadelphia (B)

Publication Date: January 01, 1993

When Wilson Goode becomes the first African-American mayor of Philadelphia, he must find ways to fulfill a particularly visible campaign pledge: elimination of the graffiti which mar public buildings throughout poorer sections of the city and...

Fighting Graffiti in Philadelphia (A)

Publication Date: January 01, 1993

When Wilson Goode becomes the first African-American mayor of Philadelphia, he must find ways to fulfill a particularly visible campaign pledge: elimination of the graffiti which mar public buildings throughout poorer sections of the city and...

For the Good of the School: Handling a Burned-Out Employee (Sequel)

Publication Date: January 01, 1993

The president of a small-town college must decide whether and/or how to fire a long-time director of athletics, whose performance had been deteriorating but who is a widely known and popular figure in the community--and who, after long years of...

For the Good of the School: Handling a Burned-Out Employee

Publication Date: January 01, 1993

The president of a small-town college must decide whether and/or how to fire a long-time director of athletics, whose performance had been deteriorating but who is a widely known and popular figure in the community--and who, after long years of...

Post Office Square Park (Sequel)

Publication Date: January 1, 1993

City parks are traditionally viewed by economists as public goods-assets whose benefits are so widely shared that only government has both the means and the motive to finance them. This case tells the story of what might seem to be a...

Post Office Square Park

Publication Date: January 1, 1993

City parks are traditionally viewed by economists as public goods-assets whose benefits are so widely shared that only government has both the means and the motive to finance them. This case tells the story of what might seem to be a...

Mores vs. Morals: A Teacher's Privacy and a School Board's Standards

Publication Date: January 01, 1993

A small-town Alaska teacher faces dismissal by a school board because, she suspects, she had begun to live with a man to whom she was not married. The situation is complicated by the fact that the man is a native of the small town and she an...

A Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)

Publication Date: January 01, 1993

This case describes the theory and operations of the AT&T Universal card, a credit card introduced successfully in 1990. Specifically, the case looks at Universal Card divisions methods of motivating and monitoring its frontline "telephone...