A review copy of this case is available free of charge to educators and trainers. Please
create an account
or sign in
to gain access to this material.
Permission to Reprint
Each purchase of this product entitles the buyer to one digital file and use.
If you intend to distribute, teach, or share this item, you must purchase
permission for each individual who will be given access.
Learn more about
purchasing permission to reprint.
Abstract: This series of cases on the Massachusetts Bay Transit Authority, the mass transit agency serving the Boston metropolitan area, examines the management of an urban service delivery agency. Each case, as well as the series as a whole, is designed to develop students' skills in analyzing problems and issues that confront top-level managers of a public agency, and in developing strategies to deal with them.