Case #1237.0

Reorganizing the Defense Logistics Agency

Publication Date: January 01, 1994
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Abstract:
This government re-engineering case focuses on the agency responsible for procuring goods and services (other than weapons) for the Department of Defense (DLA). New leadership at the DLA must deal with a sharply changed system. Rather than receiving an annual appropriation, the mammoth agency must bill its multitude of customers—the various military services—for performing procurement tasks. In trying to make itself a customer-focused operation, DLA considers changing both the management structure of its headquarters and the relationship between its headquarters and field offices.

Other Details

Case Author:
Esther Scott
Faculty Lead:
Michael Barzelay
Pages (incl. exhibits):
32
Setting:
United States
Language:
English
Funding Source:
US Department of Defense