Operations Management

Changing a Hospital's Culture: The Guest Relations Program at Medical College of Virginia Hospitals

Publication Date: January 01, 1990

A major teaching hospital in inner-city Richmond seeks to retain its tradition as a public research hospital serving all in need, at the same time it attracts new, fully-insured patients. As a first step, a new top administrator decides to...

Managing for Competiveness: The Improved Microwave Landing System Avionics

Publication Date: January 01, 1988

This disguised case recounts, step by step, a small but representative competitive purchase by the US Air Force--the acquisition of an aircraft landing system by the Electronics Systems Division (ESD). The case traces the experiences of a novice...

Certifying AMRAAM

Publication Date: January 01, 1988

In March 1986, Secretary of Defense Caspar Weinberger was required by Congress to certify in writing that the Air Force's Advanced Medium Range Air-to-Air Missile (AMRAAM) program was proceeding according to plan: that its design was complete,...

Managing Viper: Epilogue

Publication Date: January 01, 1988

In August 1977, Col. Hubert Lacquement was facing the toughest challenge of his career. The Army project he was managing, the Viper assault/anti-tank weapon, had become more expensive than predicted and had fallen behind its production schedule...

Managing Viper

Publication Date: January 01, 1988

In August 1977, Col. Hubert Lacquement was facing the toughest challenge of his career. The Army project he was managing, the Viper assault/anti-tank weapon, had become more expensive than predicted and had fallen behind its production schedule...

Mess and Maintenance at Marine Boot Camp: Epilogue

Publication Date: January 01, 1987

For the US Marine Corps and the other military services, the mid-to-late 1970s was a time of serious budgetary constraints. Anti-military sentiment was running high in the wake of the Vietnam War and President Carter had been swept into office...

Mess and Maintenance at Marine Boot Camp

Publication Date: January 01, 1987

For the US Marine Corps and the other military services, the mid-to-late 1970s was a time of serious budgetary constraints. Anti-military sentiment was running high in the wake of the Vietnam War and President Carter had been swept into office...

City of Austin Electric Power and Light System and the South Texas Nuclear Project (Sequel)

Publication Date: January 01, 1984

The City of Austin's public power authority has invested in the South Texas Nuclear Project in anticipation of growth in electricity demand. The nuclear project has fallen on hard times and city officials must decide whether to default on...

City of Austin Electric Power and Light System and the South Texas Nuclear Project

Publication Date: January 01, 1984

The City of Austin's public power authority has invested in the South Texas Nuclear Project in anticipation of growth in electricity demand. The nuclear project has fallen on hard times and city officials must decide whether to default on...

Registry of Motor Vehicles: Watertown Branch

Publication Date: January 01, 1984

As the agency responsible for licensing and certifying motor vehicles and their operators, the Massachusetts Registry of Motor Vehicles serves over five million people a year -- 3.5 million on a person-to-person basis -- bringing the state in...

Meeting NYC's Asphalt Needs (B)

Publication Date: January 01, 1984

In Part A of this case, Henry Fulton, the head of New York City's Bureau of Highway Operations proposes that, as a cost saving measure, the city build and operate its own asphalt plant to produce some of the paving material needed each year to...

Meeting NYC'S Asphalt Needs (A)

Publication Date: January 01, 1984

In Part A of this case, Henry Fulton, the head of New York City's Bureau of Highway Operations proposes that, as a cost saving measure, the city build and operate its own asphalt plant to produce some of the paving material needed each year to...