Microsoft on Trial

Publication Date: August 01, 1999

In July 1999, US Federal District Judge Thomas Penfield Jackson had to decide whether, as alleged by the US Department of Justice, Microsoft had illegally monopolized the supply of personal computer operating systems. The trial, originally...

Implementing Electronic Road Pricing in Singapore (Epilogue)

Publication Date: August 01, 1999

The case describes the internationally known Singapore initiative to implement electronically deducted charges for road use, varying by route, type of vehicle, and time of day. The case highlights the widespread public acceptance of the...

Implementing Electronic Road Pricing in Singapore

Publication Date: August 01, 1999

The case describes the internationally known Singapore initiative to implement electronically deducted charges for road use, varying by route, type of vehicle, and time of day. The case highlights the widespread public acceptance of the...

Business Process Transformation at the CIA (Epilogue)

Publication Date: August 01, 1999

When Dick Calder is named head of the CIA's Directorate of Administration (DA) in 1995, he faces the task of leading a beleaguered organization through a difficult period. As the unit responsible for providing its more glamorous...

Business Process Transformation at the CIA (B)

Publication Date: August 01, 1999

When Dick Calder is named head of the CIA's Directorate of Administration (DA) in 1995, he faces the task of leading a beleaguered organization through a difficult period. As the unit responsible for providing its more glamorous...

Business Process Transformation at the CIA (A)

Publication Date: August 01, 1999

When Dick Calder is named head of the CIA's Directorate of Administration (DA) in 1995, he faces the task of leading a beleaguered organization through a difficult period. As the unit responsible for providing its more glamorous...

Assertive Policing, Plummeting Crime: The NYPD Takes on crime in New York City (Epilogue)

Publication Date: July 01, 1999

The dramatic reduction in crime in New York City during the 1990s grabbed the attention of the U.S. and the world, seeming to provide evidence that new policy and management approaches could make an enormous difference for the better. The main...

Assertive Policing, Plummeting Crime: The NYPD Takes on Crime in New York City

Publication Date: July 01, 1999

The dramatic reduction in crime in New York City during the 1990s grabbed the attention of the US and the world, seeming to provide evidence that new policy and management approaches could make an enormous difference for the better. This case...

Saving for the Future: Cleveland's Scholarship-in-Escrow Program (C)

Publication Date: June 01, 1999

In the spring of 1988, Cleveland business leaders, in a bold bid to motivate the city's public school students to pursue higher education, undertake an ambitious scholarship program. Students, under the scholarship-in-escrow plan, would receive...

Saving for the Future: Cleveland's Scholarship-in-Escrow Program (A)

Publication Date: June 01, 1999

In the spring of 1988, Cleveland business leaders, in a bold bid to motivate the city's public school students to pursue higher education, undertake an ambitious scholarship program. Students, under the scholarship-in-escrow plan, would receive...

Saving for the Future: Cleveland's Scholarship-in-Escrow Program (B)

Publication Date: June 01, 1999

In the spring of 1988, Cleveland business leaders, in a bold bid to motivate the city's public school students to pursue higher education, undertake an ambitious scholarship program. Students, under the scholarship-in-escrow plan, would receive...

Dick Rathgeber and the People's Community Clinic: The Decision to Commit (B)

Publication Date: June 01, 1999

When long-time Houston real estate developer and philanthropist Dick Rathgeber agrees to provide technical assistance to a local nonprofit community health clinic, he finds himself moved to offer broader advice than that for which he'd been...