"Firm Guidance": Changing Hong Kong's "Medium of Instruction"

Publication Date: March 01, 1999

Long-building concern about the quality of Hong Kong public education culminates in March, 1996 with the decision of the territory's Education Commission to push its 400-plus secondary schools toward replacing English with Cantonese as the basic...

A Day's Work for a Day's Wages: Boosting Worker Productivity in New York's Department of Sanitation (Epilogue)

Publication Date: February 01, 1999

This municipal labor relations case tells the story of the effort by New York City's sanitation commissioner to convince, or force, the city's 11,000 "san-men" who work on the city's 1,000 garbage trucks, to reduce the cost of collecting the...

Municipal Decentralization in Buenos Aires (Sequel)

Publication Date: February 01, 1999

As part of its efforts to recover from hyperinflation and an oversized public sector, the government of Argentina specifically the province of Buenos Aires seeks to control costs and improve service in local government. To do so, the provincial...

Municipal Decentralization in Buenos Aires: Creating the Municipality of Hurlingham

Publication Date: February 01, 1999

As part of its efforts to recover from hyperinflation and an oversized public sector, the government of Argentina--specifically the province of Buenos Aires--seeks to control costs and improve service in local government. To do so, the...

Tennessee's Medicaid Revolution: TennCare

Publication Date: January 01, 1999

In 1994, Tennessee underwent a massive reconfiguration of its fee-for-service Medicaid program, replacing the old system with TennCare. These efforts were pioneered by Democratic Governor Ned McWherther, and Commissioner of Finance and...

Financing the Expansion of Missouri's Medicaid Program: 1987 - 1992

Publication Date: January 01, 1999

In 1987, Missouri was ranked fifth worst in state Medicaid programs. This case outlines the factors most critical to Missouri's medicaid reformation: federal mandates that expanded coverage, particularly to poor women and children; a...

Friends of the Family: Public/Private/Community Broker

Publication Date: January 01, 1999

It has become standard practice for major social service agencies to contract with non-profit organizations to deliver tax-supported services. In Maryland, however, the state Department of Human Resources went a step further. It believed in the...

www.business.gov: Building an Interagency Website

Publication Date: January 01, 1999

It has become commonplace to think of using the World Wide Web as a way to seek out and to serve customers in the private sector. The growth and spread of the internet has, at the same time, raised the expectation that government, too, will...

Fare Deal: Pricing Public Transit in New York

Publication Date: June 01, 1999

The Metropolitan Transportation Authority must decide whether to offer new fare options to the five million riders who use New York City's subway and bus system each day. The subway had operated with a "one-ride, one-price, any time of day"...

Twisting in the Wind? Ambassador April Glaspie and the Persian Gulf Crisis (Sequel)

Publication Date: January 01, 1999

This case chronicles the celebrated (some would say notorious) story of the actions of the US ambassador to Iraq, April Glaspie, on the eve of the August 1990 Iraqi invasion of Kuwait. Diplomatic cables released by Iraq appear to show that...

A Day's Work for a Day's Wages: Boosting Worker Productivity in New York's Department of Sanitation

Publication Date: January 01, 1999

This municipal labor relations case tells the story of the effort by New York City's sanitation commissioner to convince, or force, the city's 11,000 "san-men" who work on the city's 1,000 garbage trucks, to reduce the cost of collecting the...

Prelude to War: US Policy Toward Iraq 1988-1990

Publication Date: January 01, 1999

This case tells the story of American policy toward Iraq up to the moment of Iraq's invasion of Kuwait. Based on declassified government documents as well as repeated in-depth interviews with top policymakers at the White House, the State...