Cases

Command Performance: County Firefighters Take Charge of the 9/11 Pentagon Emergency

Publication Date: June 01, 2003

The terrorist attack of September 11, 2001 on the Pentagon brought death and destruction to one of the nerve centers of American power, a site where top military officials came to work every day. When terrorists deliberately crashed a commercial...

Battling for Rule of Law in Mexico City: Crime, Corruption, and Criminal Justice

Publication Date: May 01, 2003

No one disputes the need to reduce crime and corruption in the developing world in principle. But the actual operational challenges of taking on an entrenched system of corruption, one infecting law enforcement itself, can be daunting in the...

Career Caravan

Publication Date: May 01, 2003

In the summer of 2000, Bob Embry, the President of the Abell Foundation, asked two consultants to evaluate the performance Career Caravan, a job-to-work transportation program that his foundation was helping to fund. Career Caravan took...

Charting a Course in a Storm: US Postal Service and the Anthrax Crisis

Publication Date: May 01, 2003

On October 21, 2001, a postal worker from a mail sorting facility in Washington, DC, died of inhalation anthrax--a disease virtually unseen for a century. The next day, a second employee from the same facility died. Fear of anthrax had already...

Rudy Giuliani: The Man and His Moment

Publication Date: May 01, 2003

In the hours and days following the September 11, 2001 terrorist attacks which destroyed New York's World Trade Center towers, New York Mayor Rudolph Giuliani distinguished himself, in the view of many, for his style of leadership. A combination...

Listening to the City: Rebuilding at New York's World Trade Center Site (Epilogue)

Publication Date: April 01, 2003

In the wake of the terrorist destruction of the twin towers of New York's World Trade Center on September 11, 2001, city officials--even as rescue and recovery operations continued--also set in motion a process to plan what might be built on the...

Listening to the City: Rebuilding at New York's World Trade Center Site

Publication Date: April 01, 2003

In the wake of the terrorist destruction of the twin towers of New York's World Trade Center on September 11, 2001, city officials--even as rescue and recovery operations continued--also set in motion a process to plan what might be built on the...

Georgia Early Learning Initiative: United Way of Metro Atlanta Turns to "Community Building" (B)

Publication Date: April 01, 2003

In the spring of 1999, United Way of Metropolitan Atlanta (UWMA) was in the midst of historic organizational change. It had become convinced that the traditional United Way approach to philanthropy--one of soliciting funds from the public and...

Financing Slum Rehabilitation in Mumbai: A Nonprofit Caught in the Middle (Epilogue)

Publication Date: April 01, 2003

In November 2001, an Indian non-governmental organization dedicated to improving the lives and housing of the slum-dwellers of Bombay (Mumbai) learned that there were potential financial problems with a major new housing project in which it had...

The Hestia Fund

Publication Date: April 01, 2003

The economic prosperity of the 1990s, along with the coming of age of the US baby boom generation, led to new types of philanthropy at the turn of the new millennium. This case tells the story of The Hestia Fund, a "women's giving circle" based...

Winning Hearts and Minds: Reforming the Providence School District (B)

Publication Date: April 01, 2003

In August, 2002, Melody Johnson, the deputy superintendent of the Providence, Rhode Island School District, was hastily appointed acting superintendent in the wake of the resignation of her predecessor and close colleague Diana Lam. Lam and...

Winning Hearts and Minds: Reforming the Providence School District (A)

Publication Date: April 01, 2003

In August 2002, Melody Johnson, the deputy superintendent of the Providence, Rhode Island School District, was hastily appointed acting superintendent in the wake of the resignation of her predecessor and close colleague Diana Lam. Lam and...