Teaching Case - Ellen Schall and the Department of Juvenile Justice

Ellen Schall and the Department of Juvenile Justice

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  • Product Description

    Abstract:
    This "Innovations in State and Local Government" case begins in January 1983, when Ellen Schall is appointed commissioner of New York City's Department of Juvenile Justice, an agency in upheaval. DJJ was established to detain seven- to fifteen-year-old children between arrest and adjudication. Most of DJJ's charges are held in a 25-year-old secure detention facility called "Spofford," a notoriously violent and dilapidated facility in the South Bronx. The case describes the situation as Schall walks into it. In addition to internal tensions and significant operational problems in every division, the agency has a history of bad press and feuds with City Hall. The department is also struggling with deep-seated racial and class tensions among employees, and with great confusion over its mission. The case ends with Schall planning to speak to a new group of juvenile counselors, trying to articulate her vision for the agency. The case offers students the chance to diagnose the ills of the agency and to chart a strategic course of action. Among the topics for debate: How should Schall go about assembling an executive team? How should she address the confusion over agency mission? What should she do about racial tensions? How involved should she get with the nitty-gritty operational problems of her agency's divisions?

    Learning Objective:
    The case offers students the chance to diagnose the ills of the agency and to chart a strategic course of action. Among the topics for debate: How should Schall go about assembling an executive team? How should she address the confusion over agency mission? What should she do about racial tensions? How involved should she get with the nitty-gritty operational problems of her agency's divisions?

  • Other Details

    Publication Date: January 01, 1987
    HKS Case Number: 793.0
    Case Author: Pamela Varley
    Faculty Lead: Arnold Howitt
    Pages (incl. exhibits): 17
    Setting: United States
    Language: English
    _year: Older than 2000
    _pages: 16-25
    _geography: US & Canada
  • Warranty Information

    /review/793.0.EducatorCopy.pdf

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