Innovations

Assertive Policing, Plummeting Crime: The NYPD Takes on crime in New York City (Epilogue)

Publication Date: July 01, 1999

The dramatic reduction in crime in New York City during the 1990s grabbed the attention of the U.S. and the world, seeming to provide evidence that new policy and management approaches could make an enormous difference for the better. The main...

Assertive Policing, Plummeting Crime: The NYPD Takes on Crime in New York City

Publication Date: July 01, 1999

The dramatic reduction in crime in New York City during the 1990s grabbed the attention of the US and the world, seeming to provide evidence that new policy and management approaches could make an enormous difference for the better. This case...

Cleaning up the "Big Dirties": The Problem of Acid Rain

Publication Date: November 01, 1998

Shortly after his 1989 inauguration, President George Bush confronts a seemingly intractable dispute which had simmered through the 1980s: how to legislate the clean-up of the so-called "big dirties", large coal-burning Midwest power plants...

Oklahoma's Milestones Reimbursement System: Paying for What You Get

Publication Date: October 01, 1998

This human services contracting case describes an innovative system launched by the Oklahoma Department of Rehabilitative Services when faced with what it viewed as skyrocketing costs and ineffectual assistance for citizens with severe...

Central Complaint & Info. Service for Louisville: City Call (B)

Publication Date: September 01, 1997

The belief of Louisville, Kentucky, Mayor Jerry Abramson in improved service to citizen "customers" leads to the 1989 establishment of a centralized complaint/information system, a single phone number to which complaints or inquiries about any...

Regulatory Reform at OSHA (C)

Publication Date: January 01, 1997

The federal Occupational Health and Safety Administration, created by Congress in 1970 to curtail what was viewed as a still-alarming level of industrial accidents, had, 20 years later, become a lightning rod for controversy. Its advocates...

Regulatory Reform at OSHA (B)

Publication Date: January 01, 1997

The federal Occupational Health and Safety Administration, created by Congress in 1970 to curtail what was viewed as a still-alarming level of industrial accidents, had, 20 years later, become a lightning rod for controversy. Its advocates...

Regulatory Reform at OSHA (A)

Publication Date: January 01, 1997

The federal Occupational Health and Safety Administration, created by Congress in 1970 to curtail what was viewed as a still-alarming level of industrial accidents, had, 20 years later, become a lightning rod for controversy. Its advocates...

Central Complaint & Info. Service for Louisville: City Call (Epilogue)

Publication Date: January 01, 1996

The belief of Louisville, Kentucky, Mayor Jerry Abramson in improved service to citizen "customers" leads to the 1989 establishment of a centralized complaint/information system, a single phone number to which complaints or inquiries about any...

Central Complaint and Information Service for Louisville: City Call (A)

Publication Date: January 01, 1996

The belief of Louisville, Kentucky, Mayor Jerry Abramson in improved service to citizen "customers" leads to the 1989 establishment of a centralized complaint/information system, a single phone number to which complaints or inquiries about any...

Preparing a Public Sector Bid: Indianapolis Fleet Services

Publication Date: January 01, 1996

When the city of Indianapolis adopts a policy leading to head-to-head competition for contracts between public and private sector bidders, public departments such as the city's motor vehicle maintenance facility find themselves in a brave new...

Wearing Multiple Hats: Bureaucrats as Consultants

Publication Date: January 01, 1996

This case tells the story of what happens when a state program becomes so popular that other states wish to replicate it and ask the officials responsible for developing it to serve as consultants to the process. In describing the Michigan...