Innovations

Wearing Multiple Hats: Bureaucrats as Consultants

Publication Date: January 01, 1996

This case tells the story of what happens when a state program becomes so popular that other states wish to replicate it and ask the officials responsible for developing it to serve as consultants to the process. In describing the Michigan...

Washington State Workers' Compensation Administration (B)

Publication Date: January 1, 1996

Like many such systems, the Washington State Workers Compensation Administration was, in the mid-1980s, in deep financial distress. Worse still, its fiscal problems were matched by deep problems of efficiency and morale, particularly in its...

Washington State Workers' Compensation Administration (A)

Publication Date: January 1, 1996

Like many such systems, the Washington State Workers Compensation Administration was, in the mid 1980s, in deep financial distress. Worse still, its fiscal problems were matched by deep problems of efficiency and morale, particularly in its...

Housing's Bottom Rung: SRO Hotels in San Diego (B)

Publication Date: January 01, 1995

When the destruction or conversion of single-room occupancy hotels, or SROs, in San Diego's downtown seemed to lead to an increase in homelessness, a private real estate developer argued that he could build profitable new SROs if the city would...

Housing's Bottom Rung: SRO Hotels in San Diego (A)

Publication Date: January 01, 1995

When the destruction or conversion of single-room occupancy hotels, or SROs, in San Diego's downtown seemed to lead to an increase in homelessness, a private real estate developer argued that he could build profitable new SROs if the city would...

Introducing Computer-Based Remote Services in California: "Over the Counter Government"

Publication Date: January 01, 1995

New, computer-based technologies offer the prospect of new ways for government to provide services for citizens. That was the hope of the director of the data center of California's Health and Welfare Agency when, in 1991, he developed a new...

Reinventing Government in Visalia, CA: A Movement at Risk (Epilogue)

Publication Date: January 01, 1995

The contemporary "reinventing government" movement began with the efforts of Visalia, California, city manager Ted Gaebler to change traditional ways of doing business in that small northern California city. Gaebler would draw on his experiences...

Reinventing Government in Visalia, CA: A Movement at Risk (B)

Publication Date: January 01, 1995

The contemporary "reinventing government" movement began with the efforts of Visalia, California, city manager Ted Gaebler to change traditional ways of doing business in that small northern California city. Gaebler would draw on his experiences...

Reinventing Government in Visalia, CA: A Movement at Risk (A)

Publication Date: January 01, 1995

The contemporary "reinventing government" movement began with the efforts of Visalia, California, city manager Ted Gaebler to change traditional ways of doing business in that small northern California city. Gaebler would draw on his experiences...

Reorganizing the Defense Logistics Agency (Sequel)

Publication Date: January 01, 1994

This government re-engineering case focuses on the agency responsible for procuring goods and services (other than weapons) for the Department of Defense (DLA). New leadership at the DLA must deal with a sharply changed system. Rather than...

Reorganizing the Defense Logistics Agency

Publication Date: January 01, 1994

This government re-engineering case focuses on the agency responsible for procuring goods and services (other than weapons) for the Department of Defense (DLA). New leadership at the DLA must deal with a sharply changed system. Rather than...

Spreading the Gospel: DARE Goes National (B)

Publication Date: January 01, 1994

A program originated in Los Angeles to bring police officers, preaching an anti-drug message, to public school classrooms, not only seems to show promise but spreads quickly across the US. Is the idea itself so good that others simply rush to...