Changing a Hospital's Culture: The Guest Relations Program at Medical College of Virginia Hospitals

Publication Date: January 01, 1990

A major teaching hospital in inner-city Richmond seeks to retain its tradition as a public research hospital serving all in need, at the same time it attracts new, fully-insured patients. As a first step, a new top administrator decides to...

Against All Odds: The Campaign in Congress for Japanese American Redress

Publication Date: January 01, 1990

The dramatic story of how the Japanese American community successfully lobbied Congress and the White House for legislation mandating financial compensation for those sent to detention camps in the wake of the attack on Pearl Harbor. The case...

Contracting for Management and Technical Services: Bringing Key Functions Back in House at the Naval Sea Systems (B)

Publication Date: January 01, 1990

These cases explore the other side of the privatization debate: Can latitude in "contracting out" for services go too far? When one of the navy's major procurement agencies comes under pressure for its use of consultants, it must assess not only...

Contracting for Management and Technical Services: Who's Been Running the Naval Sea Systems Command? (A)

Publication Date: January 01, 1990

These cases explore the other side of the privatization debate: Can latitude in "contracting out" for services go too far? When one of the navy's major procurement agencies comes under pressure for its use of consultants, it must assess not only...

Cocaine Mothers

Publication Date: January 01, 1990

Early in 1989, prosecutors in Florida charged a woman with child abuse after she gave birth to her second baby born with signs of cocaine dependency. This case briefly summarizes the problem of cocaine use, the effects of prenatal exposure, and...

General Electric and the National Broadcasting Company: A Clash of Cultures

Publication Date: January 01, 1990

On June 9, 1986, General Electric Co. acquired the Radio Corporation of America (RCA) for $6.8 billion, setting a record for the largest non-oil merger in US history. GE wanted RCA for its defense-related businesses and for its solid domestic...

Battle of the Alamodome: Henry Cisneros and the San Antonio Stadium (Economic Analysis Version)

Publication Date: January 01, 1990

Economic Analysis Version of case HKS Case Number 896.0. Major government-funded public works projects are often touted both for the needs they will fulfill and the jobs they will provide. This case examines the assumptions underlying San...

Among Friends: Lynn Martin, Jerry Lewis, and Race for Chair of House Republican Conference

Publication Date: March 01, 1989

When Illinois Representative Lynn Martin seeks a place in the Republican congressional leadership, she finds herself in a very different kind of election campaign one without speeches or rallies. The dynamics of this quiet campaign among...

Education of David Hoffman: Economic Development and the Alaska Department of Community and Regional Affairs (A)

Publication Date: January 01, 1989

When a long-time organizational consultant finds himself to be the man in charge of a major Alaska state agency, he must confront the limits of rapid organizational change and the need to delegate responsibility. Among his decisions in this...

Education of David Hoffman: Economic Development and the Alaska Department of Community and Regional Affairs (B)

Publication Date: January 01, 1989

When a long-time organizational consultant finds himself to be the man in charge of a major Alaska state agency, he must confront the limits of rapid organizational change and the need to delegate responsibility. Among his decisions in this...

Taking the Helm: Richard Cheney at the Department of Defense

Publication Date: January 01, 1989

Wyoming Congressman Richard Cheney had long been a faithful supporter of Pentagon spending and new weapons systems. But when, in the wake of the failed nomination of Texas Senator John Tower, Cheney almost overnight finds himself appointed...

Building the Baltic

Publication Date: January 01, 1989

When the destruction or conversion of single-room occupancy hotels, or SROs, in San Diego's downtown seemed to lead to an increase in homelessness, a private real estate developer argued that he could build profitable new SROs if the city would...