Post Office Square Park

Publication Date: January 1, 1993

City parks are traditionally viewed by economists as public goods-assets whose benefits are so widely shared that only government has both the means and the motive to finance them. This case tells the story of what might seem to be a...

Mores vs. Morals: A Teacher's Privacy and a School Board's Standards

Publication Date: January 01, 1993

A small-town Alaska teacher faces dismissal by a school board because, she suspects, she had begun to live with a man to whom she was not married. The situation is complicated by the fact that the man is a native of the small town and she an...

A Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)

Publication Date: January 01, 1993

This case describes the theory and operations of the AT&T Universal card, a credit card introduced successfully in 1990. Specifically, the case looks at Universal Card divisions methods of motivating and monitoring its frontline "telephone...

Preventing Pollution in Massachusetts: The Blackstone Project (Sequel)

Publication Date: January 01, 1993

This case examines the origins and follows the implementation of a radical restructuring of the way the Massachusetts Department of Environmental Protection conducts inspections of industrial facilities. Specifically, it tells the story of a...

Preventing Pollution in Massachusetts: The Blackstone Project

Publication Date: January 01, 1993

This case examines the origins and follows the implementation of a radical restructuring of the way the Massachusetts Department of Environmental Protection conducts inspections of industrial facilities. Specifically, it tells the story of a...

Reproducing an Innovation in Tennessee: Dr. Barbara Levin and the Monroe Maternity Center, Inc. (Sequel)

Publication Date: January 01, 1993

In the late 1970s, anti-smoking efforts in the United States had stalled. The effects of the landmark 1964 Surgeon General's report linking smoking and lung cancer appeared to have leveled off. Officials at the Department of Health, Education...

Reproducing an Innovation in Tennessee: Dr. Barbara Levin and the Monroe Maternity Center, Inc.

Publication Date: January 01, 1993

In the late 1970s, anti-smoking efforts in the United States had stalled. The effects of the landmark 1964 Surgeon General's report linking smoking and lung cancer appeared to have leveled off. Officials at the Department of Health, Education...

Robert Little & the Kinship Fostercare Program in NYC (Epilogue)

Publication Date: January 01, 1993

When the "crack" cocaine epidemic of the mid- and late 1980s leads to vast increases in the numbers of abandoned and neglected children, New York City officials move to create a new program to provide foster care. Rather than using only...

Robert Little & the Kinship Fostercare Program in NYC

Publication Date: January 01, 1993

When the "crack" cocaine epidemic of the mid- and late-1980s leads to vast increases in the numbers of abandoned and neglected children, New York City officials move to create a new program to provide foster care. Rather than using only...

Disability Issues in the Workplace

Publication Date: January 01, 1993

This composite case explores the managerial, ethical, and logistical issues that arise when a federal employee is diagnosed with breast cancer and has difficulty dealing with her job responsibilities and co-worker reactions. The case ends with...

Senator Kennedy and the Civil Aeronautics Board: Part I Abridged

Publication Date: January 01, 1992

In 1974, Senator Edward Kennedy, in his role as Chairman of the Subcommittee on Administrative Practice and Procedures of the Senate Judiciary Committee, was looking for an issue on which to focus. Kennedy contacted Harvard law professor Stephen...

The Ladder and the Scale: Commitment and Accountability at Project Match

Publication Date: January 01, 1992

Located in one of the most troubled housing projects in Chicago, the job training program known as Project Match has an unusual approach to the task of bringing welfare recipients into the world of work. Rather than trying to broker a simple job...