Cases

Discussing Disaster: "God's Will" (B)

Publication Date: April 01, 1999

This is both a crisis management communication case and a case about the relationship between civil servants and local government in a fledgling democracy. Set in Hong Kong, the case describes the confluence of events which lead to what is...

Creating a "Cyberculture" of Wilderness: The Development of the Wilderness Information Network

Publication Date: April 01, 1999

In 1995, as the World Wide Web began to gain sudden attention and popularity, a small group of academic and government environmentalists in Missoula, Montana believed this new medium of information dissemination could be the right sort of...

Creating a "Cyberculture" of Wilderness (Epilogue)

Publication Date: April 01, 1999

In 1995, as the World Wide Web began to gain sudden attention and popularity, a small group of academic and government environmentalists in Missoula, Montana believed this new medium of information dissemination could be the right sort of...

The East New York Urban Youth Corps and Community Policing: The Community Security Initiative Gets Underway

Publication Date: March 01, 1999

The efforts of a nonprofit community development corporation to renovate the housing stock of one of Brooklyn's most dangerous and dilapidated neighborhoods hits a roadblock in the early 1990s: many blocks are simply too crime-ridden to be able...

"Firm Guidance": Changing Hong Kong's "Medium of Instruction"

Publication Date: March 01, 1999

Long-building concern about the quality of Hong Kong public education culminates in March, 1996 with the decision of the territory's Education Commission to push its 400-plus secondary schools toward replacing English with Cantonese as the basic...

A Day's Work for a Day's Wages: Boosting Worker Productivity in New York's Department of Sanitation (Epilogue)

Publication Date: February 01, 1999

This municipal labor relations case tells the story of the effort by New York City's sanitation commissioner to convince, or force, the city's 11,000 "san-men" who work on the city's 1,000 garbage trucks, to reduce the cost of collecting the...

Municipal Decentralization in Buenos Aires (Sequel)

Publication Date: February 01, 1999

As part of its efforts to recover from hyperinflation and an oversized public sector, the government of Argentina specifically the province of Buenos Aires seeks to control costs and improve service in local government. To do so, the provincial...

Municipal Decentralization in Buenos Aires: Creating the Municipality of Hurlingham

Publication Date: February 01, 1999

As part of its efforts to recover from hyperinflation and an oversized public sector, the government of Argentina--specifically the province of Buenos Aires--seeks to control costs and improve service in local government. To do so, the...

Friends of the Family: Public/Private/Community Broker

Publication Date: January 01, 1999

It has become standard practice for major social service agencies to contract with non-profit organizations to deliver tax-supported services. In Maryland, however, the state Department of Human Resources went a step further. It believed in the...

www.business.gov: Building an Interagency Website

Publication Date: January 01, 1999

It has become commonplace to think of using the World Wide Web as a way to seek out and to serve customers in the private sector. The growth and spread of the internet has, at the same time, raised the expectation that government, too, will...

Fare Deal: Pricing Public Transit in New York

Publication Date: June 01, 1999

The Metropolitan Transportation Authority must decide whether to offer new fare options to the five million riders who use New York City's subway and bus system each day. The subway had operated with a "one-ride, one-price, any time of day"...

Twisting in the Wind? Ambassador April Glaspie and the Persian Gulf Crisis (Sequel)

Publication Date: January 01, 1999

This case chronicles the celebrated (some would say notorious) story of the actions of the US ambassador to Iraq, April Glaspie, on the eve of the August 1990 Iraqi invasion of Kuwait. Diplomatic cables released by Iraq appear to show that...