Cases

Business Process Transformation at the CIA (Epilogue)

Publication Date: August 01, 1999

When Dick Calder is named head of the CIA's Directorate of Administration (DA) in 1995, he faces the task of leading a beleaguered organization through a difficult period. As the unit responsible for providing its more glamorous...

Business Process Transformation at the CIA (B)

Publication Date: August 01, 1999

When Dick Calder is named head of the CIA's Directorate of Administration (DA) in 1995, he faces the task of leading a beleaguered organization through a difficult period. As the unit responsible for providing its more glamorous...

Business Process Transformation at the CIA (A)

Publication Date: August 01, 1999

When Dick Calder is named head of the CIA's Directorate of Administration (DA) in 1995, he faces the task of leading a beleaguered organization through a difficult period. As the unit responsible for providing its more glamorous...

Assertive Policing, Plummeting Crime: The NYPD Takes on crime in New York City (Epilogue)

Publication Date: July 01, 1999

The dramatic reduction in crime in New York City during the 1990s grabbed the attention of the U.S. and the world, seeming to provide evidence that new policy and management approaches could make an enormous difference for the better. The main...

Assertive Policing, Plummeting Crime: The NYPD Takes on Crime in New York City

Publication Date: July 01, 1999

The dramatic reduction in crime in New York City during the 1990s grabbed the attention of the US and the world, seeming to provide evidence that new policy and management approaches could make an enormous difference for the better. This case...

Saving for the Future: Cleveland's Scholarship-in-Escrow Program (C)

Publication Date: June 01, 1999

In the spring of 1988, Cleveland business leaders, in a bold bid to motivate the city's public school students to pursue higher education, undertake an ambitious scholarship program. Students, under the scholarship-in-escrow plan, would receive...

Saving for the Future: Cleveland's Scholarship-in-Escrow Program (A)

Publication Date: June 01, 1999

In the spring of 1988, Cleveland business leaders, in a bold bid to motivate the city's public school students to pursue higher education, undertake an ambitious scholarship program. Students, under the scholarship-in-escrow plan, would receive...

Saving for the Future: Cleveland's Scholarship-in-Escrow Program (B)

Publication Date: June 01, 1999

In the spring of 1988, Cleveland business leaders, in a bold bid to motivate the city's public school students to pursue higher education, undertake an ambitious scholarship program. Students, under the scholarship-in-escrow plan, would receive...

Dick Rathgeber and the People's Community Clinic: The Decision to Commit (B)

Publication Date: June 01, 1999

When long-time Houston real estate developer and philanthropist Dick Rathgeber agrees to provide technical assistance to a local nonprofit community health clinic, he finds himself moved to offer broader advice than that for which he'd been...

Dick Rathgeber and the People's Community Clinic: The Question of Commitment (A)

Publication Date: June 01, 1999

When long-time Houston real estate developer and philanthropist Dick Rathgeber agrees to provide technical assistance to a local nonprofit community health clinic, he finds himself moved to offer broader advice than that for which he'd been...

The Cleveland School Voucher Program: A Question of Choice (A)

Publication Date: June 01, 1999

This case describes both the essential philosophical debate surrounding the idea of allowing public funds to pay tuition at private and religious schools, and the complications involved in actually implementing such a "voucher" program. The "A"...

The Privatization of Light-Serviços de Eletricidade, SA: Preparing the Terms of Sale

Publication Date: June 01, 1999

In 1996, the government of Brazil attempted to sell the large, federally-owned power distribution company in Rio de Janeiro to private investors. The competitive auction for Rio Light was being heralded as a test of the entire Brazilian...