Change Management

Christine Lagarde (A): A French Prime Minister Calls

Publication Date: August 20, 2018

This case covers formative events and influences in Christine Lagarde's childhood and her trajectory from studying political science and law to heading the world's largest law firm. As she prepares to transition back to practice in 2005, the new...

Christine Lagarde (Extended)

Publication Date: August 20, 2018

For a modular presentation of the same material, please see Christine Lagarde (A): A French Prime Minister Calls (2136.0), Christine Lagarde (B): Being a Public Servant (2137.0), and Christine Lagarde (C): Managing the IMF (2138.0). These...

District of Columbia Public Schools: Politics, Jobs, Race, Children & Reform

Publication Date: May 25, 2018

After nearly four years of controversial reform that included layoffs, school closures and battles with the Washington Teachers’ Union over tenure and seniority, Michelle Rhee resigned as Chancellor of DC Public Schools on October 13, 2010...

Seeking Skills, Finding Barriers: Vocational Training in Punjab (Sequel)

Publication Date: April 11, 2018

This is the sequel to Seeking Skills, Finding Barriers: Vocational Training in Punjab.In March 2012, a flagship vocational program in Punjab, Pakistan—the Punjab Skills Development Fund (PSDF)—hit a roadblock. After months of...

Seeking Skills, Finding Barriers: Vocational Training in Punjab

Publication Date: April 11, 2018

In March 2012, a flagship vocational program in Punjab, Pakistan—the Punjab Skills Development Fund (PSDF)—hit a roadblock. After months of planning, a pilot phase of training courses was launched in four of Punjab’s poorest...

Christine Lagarde

Publication Date: Sept 20, 2017

The case covers the youth and career trajectory of Christine Lagarde, across her time at Baker & McKenzie, as a minister in the Government of France, and as the head of the International Monetary Fund (IMF). The case highlights the...

Building a Community Organizing Organization: Serbia on the Move

Publication Date: August 23, 2017

In Serbia, citizens are reluctant to become politically active but young leaders Babović and Stojicic, the case protagonists, are determined to prod their peers into taking a stronger role in the country’s government. Using community...

UK Government Digital Service: Moving Beyond a Website

Publication Date: August 22, 2017

In 2011, the UK founded a new government agency known as the "Government Digital Service" (or GDS). Facing significant budget challenges, several high profile IT failures, and growing demands to "modernize" government services, the government...

Cracking the Monolith: California’s Child Welfare Services Disrupts Technology Procurement (B)

Publication Date: July 10, 2017

In October 2015, two senior California officials: Marybel Batjer, Secretary for Government Operations, and Michael Wilkening, Undersecretary for the Health and Human Services Agency, seized on an idea that had the potential to turn the...

Cracking the Monolith: California’s Child Welfare Services Disrupts Technology Procurement (A)

Publication Date: July 10, 2017

In October 2015, two senior California officials: Marybel Batjer, Secretary for Government Operations, and Michael Wilkening, Undersecretary for the Health and Human Services Agency, seized on an idea that had the potential to turn the...

Innovation at GSA: Zero Environmental Footprint and the Extreme Challenge (A)

Publication Date: March 28, 2017

In 2010, Martha Johnson, new Administrator of the General Services Agency (GSA), advanced the Zero Environmental Footprint (ZEF) initiative—a sustainability initiative to render GSA’s activities environmentally neutral, agency-wide...

"Reinventing" the Command: General Janet Wolfenbarger's Values-Based Leadership Drives Change at the United States Air Force

Publication Date: May 12, 2016

Due to proposed long-term cuts in the United States Department of Defense (DOD) budget, the DOD prioritized improving efficiencies, reducing overhead, and eliminating redundancies within its many commands. Accordingly, the Commander of Air Force...