The “Bilbao Effect”: The Collaborative Architecture that Powered Bilbao’s Urban Revival

Publication Date: April 30, 2020

In 2018, Bilbao was presented with the Best European City award, adding the prize to a long list the Spanish city had collected since the mid-2000s. The success was often attributed to the Guggenheim museum, giving name to the"Guggenheim effect...

Managing a Security Response to the Ebola Epidemic in Liberia (Epilogue)

Publication Date: April 1, 2020

On August 19, 2014, Liberia President Ellen Johnson Sirleaf was faced with an agonizing decision: should she quarantine a densely populated township of Monrovia to halt the spread of the Ebola virus disease? The disease had been ravaging the...

Managing a Security Response to the Ebola Epidemic in Liberia (B)

Publication Date: April 1, 2020

On August 19, 2014, Liberia President Ellen Johnson Sirleaf was faced with an agonizing decision: should she quarantine a densely populated township of Monrovia to halt the spread of the Ebola virus disease? The disease had been ravaging the...

Managing a Security Response to the Ebola Epidemic in Liberia (A)

Publication Date: April 1, 2020

On August 19, 2014, Liberia President Ellen Johnson Sirleaf was faced with an agonizing decision: should she quarantine a densely populated township of Monrovia to halt the spread of the Ebola virus disease? The disease had been ravaging the...

Fighting Counterfeit Currency through Cross-Boundary Collaboration Case B

Publication Date: March 31, 2020

An innovative collaboration between the central bank, civil prosecutor’s office and the police combine to reduce counterfeit currency. Learning Objective:1.    Cross-boundary collaboration is needed to solve complex issues.2...

Fighting Counterfeit Currency through Cross-Boundary Collaboration Case A

Publication Date: March 31, 2020

An innovative collaboration between the central bank, civil prosecutor’s office and the police combine to reduce counterfeit currency. Learning Objective:1.    Cross-boundary collaboration is needed to solve complex issues.2...

The Chiapas Puzzle

Publication Date: March 23, 2020

For the twenty years following the Zapatista uprising (1994-2013), the federal government had placed a lot of resources and policy attention in an effort to reduce the large income gaps between Chiapas and the rest of Mexico. Public investment...

Ojek: Regulating Motorcycle Taxis in Jakarta

Publication Date: March 18, 2020

Motorcycles are by far the most popular form of motorized transportation in Indonesia, and are used to provide taxi-like service called ojek as well. In 2014, the two biggest providers of app-based, online booking and payment for conventional...

The Quest for Achieving Financial Inclusion: M-Pesa Versus UPI

Publication Date: February 3, 2020

In 2019, World Bank analyst Abebi Eke had a difficult assignment: decide whether to recommend that the World Bank, in line with its commitment to expanding financial inclusion to the world’s poor, lend its support to a particular digital...

Bringing the Peruvian Government Closer to Its Constituents

Publication Date: January 8, 2020

The Peruvian government saw the opportunity to leverage digital technologies to increase transparency, rebuild trust, competence and credibility, and get closer to its constituents. In October of 2016, with the mandate to "bring the Government...

Restructuring Mass Transit in Singapore (Abridged)

Publication Date: January 6, 2020

In July 2016, Singapore’s Minister for Transport announced that Singapore Mass Rapid Transit Ltd (SMRT) had agreed to sell its trains, tracks, and other operating assets to the government for $1 billion. SMRT would continue to operate and...

LaToya Cantrell, Mayor of New Orleans: A Political ‘Outsider’ Takes Charge of City Hall

Publication Date: October 28, 2019

This multimedia case blends 13 short videos, a text narrative, and assorted images to tell the story of LaToya Cantrell, the first woman elected mayor of New Orleans in 2017. A native of Los Angeles, Cantrell was also the first...