"You Have One Hundred Days": Accelerating Government Performance in the UAE

Publication Date: November 16, 2020

In the fall of 2016, the Government of the UAE launched the Government Accelerators, an innovative tool to accelerate change and enhance performance across government agencies. The government was willing to make progress in several areas such...

Wir Schaffen Das: Angela Merkel and Germany’s Response to the Refugee Crisis in Europe

Publication Date: November 16, 2020

On August 24, 2015, Angela Merkel, chancellor of Germany, and Francois Hollande, president of France, met in Berlin to discuss solutions to what had become known as the European refugee crisis. The vast influx of refugees was the result of...

Making a Statement: Mayor Libby Schaaf and the Sanctuary City of Oakland, CA Practitioner Guide

Publication Date: October 8, 2020

This practitioner guide accompanies HKS Case 2191.0. In February 2018, Oakland Mayor Libby Schaaf learned through unofficial sources that Immigration and Customs Enforcement (ICE) was planning to arrest a large number of undocumented...

Making a Statement: Mayor Libby Schaaf and the Sanctuary City of Oakland, CA Epilogue

Publication Date: October 8, 2020

This epilogue accompanies HKS Case 2191.0. In February 2018, Oakland Mayor Libby Schaaf learned through unofficial sources that Immigration and Customs Enforcement (ICE) was planning to arrest a large number of undocumented immigrants in her...

Making a Statement: Mayor Libby Schaaf and the Sanctuary City of Oakland, CA

Publication Date: October 8, 2020

In February 2018, Oakland Mayor Libby Schaaf learned through unofficial sources that Immigration and Customs Enforcement (ICE) was planning to arrest a large number of undocumented immigrants in her city. Oakland had been a “sanctuary...

Monetizing Regulations: TSA Generated Opportunities

Publication Date: September 28, 2020

TSA promulgated a regulatory process to ensure safety and security at the nation’s airports. That process also creates opportunities for entrepreneurs. This case describes the TSA process and engages the students to identify and vet...

“Pressing the Right Buttons”: Jennifer Musisi for New City Leadership Epilogue

Publication Date: September 9, 2020

This epilogue accompanies HKS Case 2186.0. Jennifer Musisi, a career civil servant most recently with the Uganda Revenue Authority, was appointed by President Museveni as executive director (equivalent to city manager) of a new governing body...

“Pressing the Right Buttons”: Jennifer Musisi for New City Leadership Practitioner Guide

Publication Date: September 9, 2020

This practitioner guide accompanies HKS Case 2186.0. Jennifer Musisi, a career civil servant most recently with the Uganda Revenue Authority, was appointed by President Museveni as executive director (equivalent to city manager) of a new...

“Pressing the Right Buttons”: Jennifer Musisi for New City Leadership

Publication Date: September 9, 2020

Jennifer Musisi, a career civil servant most recently with the Uganda Revenue Authority, was appointed by President Museveni as executive director (equivalent to city manager) of a new governing body for Uganda’s capital, the Kampala...

Different Approaches to Building a Unified Government Website in Argentina, Peru, and Mexico

Publication Date: August 21, 2020

Government digitization has proven to benefit both citizens and public agencies. On the one hand, citizens are able to find a consistent interface and reliable information on a single site and are able to access streamlined digital government...

Designing and Optimizing a Supply Chain: Keeping Drivers Safe in the Winter

Publication Date: June 30, 2020

Supply chain management impacts the delivery of both products and services for public and private sectors.  Road salt for winterization illustrates the challenges associated with supply chain management from snowfall variability to product...

The “Garbage Lady” Cleans Up Kampala: Turning Quick Wins into Lasting Change Practitioner Guide

Publication Date: June 30, 2020

This practitioner guide accompanies HKS Case 2181.0. In 2011, at the newly formed Kampala Capital City Authority (KCCA), Judith Tumusiime, an impassioned technocrat who prided herself on operating outside of politics, was charged with...