The Oslo Channel: Getting to the Negotiating Table (Epilogue)

Publication Date: January 01, 1996

This is a detailed account, based in part on interviews with key participants of the secret negotiations in Oslo, which led to Israeli recognition of the Palestine Liberation Organization and to the creation of an autonomous Palestinian...

Santiago's Sewage

Publication Date: January 01, 1996

Although 81 percent of Santiago, Chile's households are connected to sewers, the sewage is dumped untreated into local rivers that are in turn used to irrigate farmers' fields. These practices have caused serious health problems including...

Taking on Big Tobacco: David Kessler and the FDA

Publication Date: January 01, 1996

Food and Drug Commissioner David Kessler's landmark 1996 decision to propose regulation of tobacco as a drug marked him as one of the most prominent appointees in the first Clinton Administration -- one both revered and reviled. Kessler's...

Diversity Programs at The New England Aquarium

Publication Date: January 01, 1996

Like many major museums, the New England Aquarium on Boston's waterfront is under pressure to have a higher profile in the city's minority neighborhoods. Its strategies to do so include hiring of African-American and Hispanic high school...

Central Complaint & Info. Service for Louisville: City Call (Epilogue)

Publication Date: January 01, 1996

The belief of Louisville, Kentucky, Mayor Jerry Abramson in improved service to citizen "customers" leads to the 1989 establishment of a centralized complaint/information system, a single phone number to which complaints or inquiries about any...

Central Complaint and Information Service for Louisville: City Call (A)

Publication Date: January 01, 1996

The belief of Louisville, Kentucky, Mayor Jerry Abramson in improved service to citizen "customers" leads to the 1989 establishment of a centralized complaint/information system, a single phone number to which complaints or inquiries about any...

Preparing a Public Sector Bid: Indianapolis Fleet Services

Publication Date: January 01, 1996

When the city of Indianapolis adopts a policy leading to head-to-head competition for contracts between public and private sector bidders, public departments such as the city's motor vehicle maintenance facility find themselves in a brave new...

Nelson Mandela: The Man Behind the Symbol

Publication Date: January 01, 1996

This is another in the series of "great leader" cases. (See also George Washington (Case # 479.0), Martin Luther King (Case # 365.0), and George Marshall (Case # 480.0). In its focus on the man who, against all odds, helped lead South Africa...

Shifting the Labor Relations Paradigm: A Union-Management Partnership in Ohio State Government (Sequel)

Publication Date: January 01, 1996

Public sector unions are the fastest-growing sector of organized labor in the US, and are key players to be considered by a wide variety of elected and appointed public officials. This case, in contrast to most in both public management and...

Fannie Mae and Its Affordable Housing Mandate: (Sequel)

Publication Date: January 01, 1996

The Federal National Mortgage Association is among the United States' most important government-sponsored enterprises (GSEs). Although a private, stockholder-help corporation, "Fannie Mae" is chartered by the federal government in ways which...

Fannie Mae and its Affordable Housing Mandate: Private Sector Rules and Public Sector Expectations

Publication Date: January 01, 1996

The Federal National Mortgage Association is among the United States' most important government-sponsored enterprises (GSEs). Although a private, stockholder-help corporation, "Fannie Mae" is chartered by the federal government in ways which...

The Paraguay-Parana Waterway

Publication Date: January 01, 1996

The governments of Argentina, Bolivia, Brazil, Paraguay, and Uruguay proposed in 1996 a US $85 million program of dredging and navigational aids to allow year-round barge operations on the upper reaches of the Paraguay-Parana river system. The...