Cases

First Respond: The Challenges of Marketing Social Mission in China

Publication Date: August 28, 2017

First Respond is a for-profit Chinese social enterprise focused on developing emergency services with the mission of making China a safer place. In China, there is a severe lack of first aid awareness and systems, and to fill this gap, First...

Improving the Flow of People: The Victoria Station Redesign

Publication Date: August 27, 2017

Transport for London is in charge of an extensive network of Underground (metro) stations, some of which are more congested than others. This case looks at capacity planning, with the heavy-traffic Victoria Station as its primary focus. The case...

Building a Community Organizing Organization: Serbia on the Move

Publication Date: August 23, 2017

In Serbia, citizens are reluctant to become politically active but young leaders Babović and Stojicic, the case protagonists, are determined to prod their peers into taking a stronger role in the country’s government. Using community...

UK Government Digital Service: Moving Beyond a Website

Publication Date: August 22, 2017

In 2011, the UK founded a new government agency known as the "Government Digital Service" (or GDS). Facing significant budget challenges, several high profile IT failures, and growing demands to "modernize" government services, the government...

In the Cold Light of Day: A Case Study of Argentina’s 2001-2002 Economic Crisis

Publication Date: August 21, 2017

Argentina's macroeconomic crisis of 2001-02 is a classic case of the interaction between exchange rate policy, fiscal policy, banking and external finance. It makes for a highly engaging teaching case because of its many layers. It was at one...

Cracking the Monolith: California’s Child Welfare Services Disrupts Technology Procurement (B)

Publication Date: July 10, 2017

In October 2015, two senior California officials: Marybel Batjer, Secretary for Government Operations, and Michael Wilkening, Undersecretary for the Health and Human Services Agency, seized on an idea that had the potential to turn the...

Cracking the Monolith: California’s Child Welfare Services Disrupts Technology Procurement (A)

Publication Date: July 10, 2017

In October 2015, two senior California officials: Marybel Batjer, Secretary for Government Operations, and Michael Wilkening, Undersecretary for the Health and Human Services Agency, seized on an idea that had the potential to turn the...

A Sharper Look at Zero Tolerance: Reports of Sexual Assault Rock the United States Air Force Academy (Sequel)

Publication Date: June 30, 2017

This sequel accompanies case number 2098.0. The case traces the sexual assault scandal that rocked the United States Air Force Academy in 2003. Over a period of several months, dozens of current and former female students came forward to the...

A Sharper Look at Zero Tolerance: Reports of Sexual Assault Rock the United States Air Force Academy

Publication Date: June 30, 2017

This case traces the sexual assault scandal that rocked the United States Air Force Academy in 2003. Over a period of several months, dozens of current and former female students came forward to the media and government representatives about...

Fighting Pollution with Data: Environmental Audits and the Gujarat Pollution Control Board Sequel

Publication Date: June 29, 2017

In 2010, the overwhelmed Pollution Control Board in the Indian state of Gujarat faced a difficult path ahead. The agency charged with monitoring and enforcing pollution regulations in the heavily industrialized state had a problematic...

Rio de Janeiro Galeão International Airport Concession

Publication Date: June 15, 2017

In 2013, Rio de Janeiro's main international airport, Galeão, was set to be privatized through a 25-year term concession. The Brazilian government set a minimum bid value of $4.8 billion for the airport. Five consortia submitted bids,...

Trade Promotion Authority and the Trans-Pacific Partnership

Publication Date: May 18, 2017

The Trans Pacific Partnership (TPP)—a massive free trade agreement between the United States, Japan and ten other Pacific nations—was a vital element of US President Barack Obama’s trade policy. If completed, the TPP would be...