Cases

At the Center of the Storm: San Juan Mayor Carmen Yulín Cruz and the Response to Hurricane Maria (Epilogue)

Publication Date: March 5, 2021

This epilogue follows HKS Case 2212.0. This case profiles how Carmen Yulín Cruz, Mayor of San Juan, Puerto Rico, led her city’s response to Hurricane Maria, which devastated the island in the fall of 2017.After briefly...

At the Center of the Storm: San Juan Mayor Carmen Yulín Cruz and the Response to Hurricane Maria

Publication Date: March 5, 2021

This case profiles how Carmen Yulín Cruz, Mayor of San Juan, Puerto Rico, led her city’s response to Hurricane Maria, which devastated the island in the fall of 2017. After briefly providing background on the territory’s...

Tool Kit: "Could it be that...?" A Peer-to-Peer Consultation Exercise

Publication Date: March 4, 2021

The goal of the Peer-to-Peer Consultation Exercise is to elicit feedback and advice from peers in an open and psychologically safe environment, inviting greater clarity and focus to leadership challenges that peers face. The exercise may be...

Fortaleza: Keeping an Electoral Promise Practitioner Guide

Publication Date: March 4, 2021

This practitioner guide accompanies HKS Case No. 2210.0. During his re-election campaign in 2016, Mayor Roberto Cláudio faced recurring complaints from voters concerning the availability of essential medicines at their health clinics...

Fortaleza: Keeping an Electoral Promise (Epilogue)

Publication Date: March 4, 2021

This epilogue accompanies HKS Case No. 2210.0. During his re-election campaign in 2016, Mayor Roberto Cláudio faced recurring complaints from voters concerning the availability of essential medicines at their health clinics. Limited...

Fortaleza: Keeping an Electoral Promise

Publication Date: March 4, 2021

During his re-election campaign in 2016, Mayor Roberto Cláudio faced recurring complaints from voters concerning the availability of essential medicines at their health clinics. Limited access to medicine frustrated patients and health...

A Task Force with Teeth?: Driving City Performance in Lawrence, MA Practitioner Guide

Publication Date: February 23, 2021

This practitioner guide accompanies HKS Case No. 2209.0. After taking office, Mayor Daniel Rivera created a new task force to combat blight in Lawrence, Massachusetts. Although blight and distressed properties were not on Rivera's campaign...

A Task Force with Teeth?: Driving City Performance in Lawrence, MA

Publication Date: February 23, 2021

After taking office, Mayor Daniel Rivera created a new task force to combat blight in Lawrence, Massachusetts. Although blight and distressed properties were not on Rivera's campaign agenda, he soon realized the matter required his attention...

The Town Librarian and the Latchkey Children: Understanding Opportunities for Value Creation in the Public Sector Practitioner Guide

Publication Date: February 9, 2021

This practitioner guide accompanies HKS Case No. 2204.0. A town librarian was faced with deciding what to do with a daily influx of noisy young people needing a safe indoor place to stay after school while their parents were working...

Nobody's Core Business: Confronting Cross-Cutting Problems in the Public Sector Practitioner Guide

Publication Date: February 9, 2021

This practitioner guide accompanies HKS Case 2200.0. A city librarian grappled with the question of what to do about opioid use and overdoses in her library. Changes over the past two decades had dramatically expanded the mission of the public...

Creating Public Value: Concept Note

Publication Date: February 9, 2021

For those looking to understand public value creation in greater depth, this “concept note” offers a 9-page overview of the processes, conceptual frameworks, and vocabulary that have helped hundreds of practitioners surmount common...

The Town Librarian and the Latchkey Children: Understanding Opportunities for Value Creation in the Public Sector

Publication Date: February 9, 2021

A town librarian was faced with deciding what to do with a daily influx of noisy young people needing a safe indoor place to stay after school while their parents were working. Should she have sent them home with a note to their parents...