Change Management

Rise and Fall of ADEA (Epilogue)

Publication Date: January 01, 1990

This case tells the story of the Army Development and Employment Agency, established by the army chief of staff in the early 1980s to procure quickly and efficiently relatively small items which could be of great use to troops in the...

Rise and Fall of ADEA

Publication Date: January 01, 1990

This case tells the story of the Army Development and Employment Agency, established by the army chief of staff in the early 1980s to procure quickly and efficiently relatively small items which could be of great use to troops in the...

Changing a Hospital's Culture: The Guest Relations Program at Medical College of Virginia Hospitals

Publication Date: January 01, 1990

A major teaching hospital in inner-city Richmond seeks to retain its tradition as a public research hospital serving all in need, at the same time it attracts new, fully-insured patients. As a first step, a new top administrator decides to...

A Man and His Mission: Joseph Taussig and Navy Safety

Publication Date: January 1, 1989

In the summer of 1985, a 65-year-old disabled Navy veteran, Joseph K. Taussig, Jr., became the Navy's first designated high-level safety specialist. As a special assistant to the Navy secretary, Taussig was appointed to do what he could to make...

Taking Charge: Rose Washington and Spofford Juvenile Detention Center

Publication Date: January 01, 1989

The latest in a long string of directors of New York City's toughest juvenile detention facility confronts a staff which is both demoralized and resentful of authority. As the jail's first black director, she must cope with a predominantly black...

Neighborhood Policing: The London Metropolitan Police Force

Publication Date: January 01, 1987

After 1981's fierce antipolice riots in Brixton, a heavily black and immigrant London borough, the London Metropolitan Police Force ("Scotland Yard") undertook a comprehensive re-examination of its policing practices. A new commissioner chose...

Striving Toward Excellence in Minnesota

Publication Date: January 01, 1987

On February 13, 1984, Minnesota Commissioner of Administration Sandra J. Hale told a group of some 200 state managers that her department would soon launch a program to improve the "effectiveness and productivity" of state government. Hale and...

Ellen Schall and the Department of Juvenile Justice

Publication Date: January 01, 1987

This "Innovations in State and Local Government" case begins in January 1983, when Ellen Schall is appointed commissioner of New York City's Department of Juvenile Justice, an agency in upheaval. DJJ was established to detain seven- to...

Oak View Memorial Hospital

Publication Date: January 01, 1985

Carol Sawyer, who has a master's degree in nursing, has recently been hired as director of nursing at the (fictionalized) Oak View Memorial Hospital. Her new boss, the executive director of the hospital, is interested in bringing innovation to...

Marie Nicole Thompson

Publication Date: January 01, 1985

Marie Nicole Thompson has recently joined the planning department in the small city of Southport. Although the new job is well-suited to Thompson's talents and she works well with her superiors in the department, she has encountered series...

Recruiting Policies for the US Army

Publication Date: January 01, 1985

This case offers a (fictionalized) look at the responsibilities of a staff officer in the office of the Army deputy chief of staff for personnel as that office prepares for the advent of the all-volunteer Army. The all-volunteer Army raised...

Managing the Employment and Training Administration: Job Corps

Publication Date: January 01, 1983

This case examines the efforts of Albert Angrisani, the Reagan administration's choice to run the Department of Labor's Employment and Training administration, to reform the Job Corps program. It contrasts the view that Angrisani's proposals...