Change Management

Redheaded Stepchild and the Favorite Son: Resolving Disparities between Norfolk, VA's Paramedical Rescue Service and Fire Department

Publication Date: January 01, 1992

A long-term decline in the city's number of fires, coupled with a long-term increase in calls for emergency medical services, seems to call for Norfolk, Virginia budget officials to take obvious steps: cut back the number of firefighters and...

Vision and Strategy: Paul H. O'Neill at OMB and Alcoa (Abridged)

Publication Date: January 01, 1992

Whether as analyst or deputy director at the federal Office of Management and Budget, or as the chief executive of Alcoa, Paul O'Neill has sought to inspire those working for him to approach their tasks with vision and without preconceptions. In...

Vision and Strategy: Paul H. O'Neill at OMB and Alcoa

Publication Date: January 01, 1992

Whether as analyst or deputy director at the federal Office of Management and Budget, or as the chief executive of Alcoa, Paul O'Neill has sought to inspire those working for him to approach their tasks with vision and without preconceptions. In...

Dealing with Corruption in the Police Force of La Paz (Epilogue)

Publication Date: January 01, 1992

A reform mayor of Bolivia's capital city is taken aback by a consultant's report showing a shocking level of corruption on the part of municipal police-a force whose many duties involve regulation of the city's sprawling open-air markets...

Dealing with Corruption in the Police Force of La Paz

Publication Date: January 01, 1992

A reform mayor of Bolivia's capital city is taken aback by a consultant's report showing a shocking level of corruption on the part of municipal police-a force whose many duties involve regulation of the city's sprawling open-air markets...

Solidarity in Transition: Poland in 1990

Publication Date: January 01, 1991

This case focuses on two dilemmas. First, the choices political leaders must make when a broad-based, mass movement like Solidarity is so successful that it must form a government, and second, what to do when the economic policies it advocates...

Civic Vision: Participatory City Planning in Cleveland in the 1980s

Publication Date: January 01, 1991

When newly elected mayor George Voinovich takes office in Cleveland in 1982, he faces the challenge of a long-declining city where development proposals have been stalled by political acrimony. Inspired by a speech by nationally-known developer...

Changing with the Times: South African Police in the Post-Apartheid Era

Publication Date: January 01, 1991

The sudden and dramatic relaxation of South Africa's infamous apartheid race codes leaves one institution accustomed to enforcing the old laws in an exceptionally difficult position. The nation's elite national police force, feared and despised...

Please Be Patient: The Seattle Solid Waste Utility Meets the Press

Publication Date: January 01, 1991

When the Seattle Solid Waste Utility, the department responsible for trash pick-up and disposal, moved during 1988-90 to introduce curbside recycling and other dramatic changes in garbage collection, director Diana Gale believed presentation of...

St. Louis County Police Department

Publication Date: January 01, 1990

This case examines a specific technological innovation and tracks its effect on the procedures of an organization. The Computer Assisted Report Entry (CARE) system adopted by the St. Louis County Police Department is designed to replace what is...

Hoist With My Own Petard: Sequel

Publication Date: January 01, 1990

When a "burned out" teacher of international relations decides to reinvigorate his teaching by inviting far more class participating via cases, the approach appears to pay early dividends. He has not counted, however, on the reaction of two...

Hoist With My Own Petard

Publication Date: January 01, 1990

When a "burned out" teacher of international relations decides to reinvigorate his teaching by inviting far more class participating via cases, the approach appears to pay early dividends. He has not counted, however, on the reaction of two...