Marketing and Communication

Discussing Disaster: Picking up the Pieces (D)

Publication Date: April 01, 1998

This is both a crisis management communication case and a case about the relationship between civil servants and local government in a fledgling democracy. Set in Hong Kong, the case describes the confluence of events which lead to what is...

Discussing Disaster: Apology? (C)

Publication Date: April 01, 1998

This is both a crisis management communication case and a case about the relationship between civil servants and local government in a fledgling democracy. Set in Hong Kong, the case describes the confluence of events which lead to what is...

Discussing Disaster (A)

Publication Date: April 01, 1998

This is both a crisis management communication case and a case about the relationship between civil servants and local government in a fledgling democracy. Set in Hong Kong, the case describes the confluence of events which lead to what is...

Office of the Rail Regulator (Abridged)

Publication Date: March 09, 1998

This case describes the first four years of John Swift's tenure as Britain's Rail Regulator and the issues he faced in the fall of 1997. The post of Rail Regulator had been created by the Railway Act of 1993, as part of a plan to break up and...

Privatization of Telecommunications in Peru (Sequel)

Publication Date: January 01, 1998

When the administration of Peru president Alberto Fujimori embarks on an ambitious privatization program, it turns inevitably to the nation's creaking telephone system. With but 2.5 phone lines per 100 persons, Peru, in the mid-1990s, had the...

Privatization of Telecommunications in Peru

Publication Date: January 01, 1998

When the administration of Peru president Alberto Fujimori embarks on an ambitious privatization program, it turns inevitably to the nation's creaking telephone system. With but 2.5 phone lines per 100 persons, Peru, in the mid-1990s, had the...

The Las Vegas Metropolitan Police Department and the One Neighborhood for Everyone Collaborative

Publication Date: December 01, 1997

In the early 1990s, crime begins to spiral out of control in the rapidly growing Penwood/Arville neighborhood of Las Vegas, the fastest-growing city in the U.S. Police, however, face a series of obstacles in their efforts to control it. The...

Bangkok's Second Stage Expressway

Publication Date: January 01, 1997

This transport privatization case describes the political complications that can accompany a privately-funded infrastructure project. The case tells the story of a Japanese construction firm and its relationship with the government of Thailand...

ABC and Food Lion: A Case Study

Publication Date: January 01, 1997

The rise of highly-rated nonfiction television programs has sparked concern about the techniques which television producers use to gather images and information. This press ethics case focuses on a particularly controversial technique: the...

Dealing with a Changing Environment (B)

Publication Date: January 01, 1997

At a time, in the early 1980s, when Peru is wracked by leftist terrorism and hampered by weak central government, the Foundation for the Protection of the Environment (FPCN), founded by a group of Peru's leading biologists, becomes a vehicle...

Dealing with a Changing Environment (A)

Publication Date: January 01, 1997

At a time, in the early 1980s, when Peru is wracked by leftist terrorism and hampered by weak central government, the Foundation for the Protection of the Environment (FPCN), founded by a group of Peru's leading biologists, becomes a vehicle...

Where Latin America Meets Brooklyn: ACCION International’s Effort to Import Microlending to the United States (Sequel)

Publication Date: January 01, 1996

ACCION International, well-known for its successful "microlending" to small entrepreneurs in Latin America, sets out to replicate its success among the poor in the United States. But when the major international non-profit organization sets up...