Management

Postage Due: The Financial Crisis at the United States Postal Service

Publication Date: June 1, 2022

In October 2020, the Inspector General of the United States Postal Service (USPS) conducted a survey of the American public and found that despite service challenges largely due to the COVID-19 pandemic—employee absenteeism, mail, and...

OneBlood and COVID-19: Building an Agile Supply Chain Epilogue

Publication Date: October 20, 2021

This epilogue accompanies HKS Case 2233.0. The blood supply chain is under pressure from COVID-19. How should the 3rd largest blood bank in the US, OneBlood, respond? Is adopting an agile supply chain philosophy an effective...

OneBlood and COVID-19: Building an Agile Supply Chain

Publication Date: October 20, 2021

The blood supply chain is under pressure from COVID-19. How should the 3rd largest blood bank in the US, OneBlood, respond? Is adopting an agile supply chain philosophy an effective approach? The case provides an overview of the...

Mothers Out Front

Publication Date: August 12, 2021

It was April 17, 2020, the night before the vote, and Kelsey Wirth, co-founder and board chair of Mothers Out Front, a non-profit climate justice organization, wondered if its Massachusetts chapter had garnered sufficient support from its...

No Trust in Miracles: Leading Through a Water Crisis in Cape Town Practitioner Guide

Publication Date: June 25, 2021

This Practitioner Guide accompanies HKS Case No. 2227.0. After several years of scarce rain, Cape Town started to prepare for a potentially unprecedented drought at the beginning of the 2017 rainy season. When the season did not deliver the...

No Trust in Miracles: Leading Through a Water Crisis in Cape Town Epilogue

Publication Date: June 25, 2021

This epilogue accompanies HKS Case 2227.0. After several years of scarce rain, Cape Town started to prepare for a potentially unprecedented drought at the beginning of the 2017 rainy season. When the season did not deliver the necessary rains,...

No Trust in Miracles: Leading Through a Water Crisis in Cape Town

Publication Date: June 25, 2021

After several years of scarce rain, Cape Town started to prepare for a potentially unprecedented drought at the beginning of the 2017 rainy season. When the season did not deliver the necessary rains, the extreme drought became a one in...

Harvey Mudd College: Promoting Women in Computer Science through Inclusive Education

Publication Date: June 17, 2021

In 2005, the faculty of the computer science department at Harvey Mudd College reviewed its statistics on gender matriculation. A long-time goal of the department had been to increase the number and proportion of women studying computer...

Architect, Pilot, Scale, Improve: A Framework and Toolkit for Policy Implementation

Publication Date: May 12, 2021

Successful implementation is essential for achieving policymakers’ goals and must be considered during both design and delivery. The mission of this monograph is to provide you with a framework and set of tools to achieve success. The...

Maryam Hassan

Publication Date: March 8, 2021

Maryam and Sameer, brother and sister, were searching for an apartment in Hitech City, Hyderabad. Recent college graduates who were now starting jobs with high-profile technology firms, they wanted to lease an apartment together. The case...

Shahana Patel

Publication Date: March 8, 2021

Shahana had just received a job offer from a trendy global startup in India, but she was getting married in five months and wanted to negotiate for a short leave for the wedding and a transfer to the company’s Hong Kong office to be with...

Priya Iman

Publication Date: March 8, 2021

Priya, a graduate student of public policy, was offered internships from two units within the International Development Fund. One offered a good salary, took advantage of her past work experience but was longer than she wanted; the other,...